ForwardForwardEmail routing console
Security

Trust notes in one place.

Short answers for launch-day questions: what is stored, what logs exist, what gets deleted, and how routing behaves when a relay is unhappy.

Transient message processingMetadata-focused troubleshootingSRS plus DNS guidanceSelf-serve deletion controls
Questions people ask

Plain answers, no marketing gloss.

Use this page to evaluate storage, logs, deletion, DNS, and relay behavior before routing business mail.

Content

Do you store email content?

No long-term store. Forward processes messages transiently and keeps metadata-focused logs for troubleshooting.

Logs

What logs are stored?

Delivery metadata only, with retention based on plan. Higher plans keep more history for investigations.

DNS

Do you support SRS, SPF, DKIM, DMARC?

Yes. SRS is enabled and setup guidance covers SPF, DKIM, and DMARC.

Control

Can I delete data?

Yes. Domains, aliases, SMTP credentials, API keys, and team members can be removed from the product flows.

Export

Can I export data?

Not self-serve today. If you need an account export, contact support and we will handle the request manually.

Relay

What happens during downtime?

Forwarding is real-time. If the relay connection fails, it is retried once on reconnect and any refusal is surfaced in logs.

Need more detail?

Ask us before you route production email.

For security questions, setup review, or account-specific export/deletion requests, contact support.