Email support
For account questions, billing inquiries, and general help, email us directly. We monitor this inbox during business hours and aim to respond within one business day.
Contact
We're here to help.
Whether you have a question about your account, need help with DNS setup, or want to report a bug — reach out through the right channel below and we'll get back to you as quickly as we can.
Response time
Usually within 24h
Support channels
Use the right channel for the fastest resolution.
Bug reports
Found something broken? Please submit a detailed bug report so we can reproduce and fix it quickly. Include your domain name, the alias configuration, and any error messages you saw.
Security disclosures
If you've discovered a security vulnerability, please disclose it responsibly. We take security reports seriously and will respond within 48 hours for confirmed vulnerabilities.
Partnerships & integrations
Building a product that integrates with Forward? Interested in a partnership, reseller arrangement, or white-label discussion? Reach out to our business development team.
Press & media
For media inquiries, interview requests, or press kit access, please contact our communications team. We're happy to provide background, quotes, or product demos.
API & developer support
Building with the Forward API or MCP integration? Check the API documentation first — most common questions are answered there. For anything else, reach out to our developer team.
Self-service resources
Many questions are answered in our documentation and blog.
Blog & guides
Step-by-step articles on DNS setup, SPF/DKIM/DMARC configuration, alias strategies, and integration guides for common tools.
Browse the blog →API documentation
Full API reference for managing domains, aliases, and routing rules programmatically. Includes authentication, rate limits, and examples.
View API docs →Account dashboard
Log in to your dashboard to manage your domains, view forwarding logs, update aliases, and manage billing — all in one place.
Open dashboard →