Privacy Policy

1. Introduction

Forward is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our email forwarding service.

By using Forward, you consent to the data practices described in this policy.

2. Information We Collect

We collect information you provide, information collected automatically, and limited email metadata required to deliver mail.

• Account information such as email address, password (encrypted), and name
• Payment information processed by Stripe
• Domain information and alias configuration
• Log data, usage data, and session cookies
• Email content is only processed transiently for forwarding

3. How We Use Your Information

We use collected information to provide the service, process payments, support verification and password reset flows, improve the product, detect abuse, and comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with service providers, legal authorities, or in the event of a business transfer.

• Stripe for payments
• Cloud infrastructure and email delivery providers
• Legal compliance or safety obligations

5. Data Retention

Account data is retained while your account is active. Email logs are retained according to plan, and email content is not stored beyond temporary processing.

6. Security

We use TLS in transit, encryption at rest for sensitive data, access controls, authentication, and email authentication controls such as DKIM, SPF, and SRS.

7. Your Rights

You may request access, correction, deletion, portability, restriction, or object to some processing activities. Contact us to exercise those rights.

8. Cookies and Tracking

We use cookies for authentication, preferences, and analytics. See the Cookie Policy for details.

9. Contact Us

For privacy-related questions or rights requests, contact us at forward@redsols.com.