1. Introduction
Forward ("we," "us," or "our") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our email forwarding
service.
By using Forward, you consent to the data practices described in
this policy.
2. Information We Collect
2.1 Information You Provide
-
Account Information: Email address, password
(encrypted), name
-
Payment Information: Billing address, payment
method (processed by Stripe)
-
Domain Information: Domain names you add to your
account
-
Email Aliases: Alias configurations and
destination addresses
-
Support Communications: Messages you send to our
support team
2.2 Automatically Collected Information
-
Log Data: IP addresses, browser type, operating
system, access times
-
Email Metadata: Sender, recipient, timestamp,
size, delivery status
-
Usage Data: Features used, API calls, forwarding
volume
-
Cookies: Session cookies, preference cookies (see
Cookie Policy)
2.3 Email Content
Important: We do NOT read, scan, or analyze the
content of emails passing through our service for any purpose other
than forwarding. Email content is transmitted through our servers
solely for delivery purposes and is not stored beyond temporary
processing.
3. How We Use Your Information
We use collected information to:
- Provide and maintain the email forwarding service
- Process your payments and manage subscriptions
-
Send transactional emails (verification, password resets,
receipts)
- Provide customer support
- Monitor and analyze usage to improve the service
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
-
Send important service updates (with option to opt-out of
marketing)
4. Legal Basis for Processing (GDPR)
For users in the EU/EEA, we process your data based on:
-
Contract Performance: Providing the service you
subscribed to
-
Legitimate Interests: Improving our service,
fraud prevention
-
Legal Compliance: Meeting regulatory requirements
-
Consent: Marketing communications (you can
withdraw anytime)
5. Data Sharing and Disclosure
We do NOT sell your personal information. We may share data with:
5.1 Service Providers
- Stripe: Payment processing
-
Cloud Infrastructure: Hosting and database
services
-
Email Service: Transactional email delivery
All providers are contractually obligated to protect your data.
5.2 Legal Requirements
We may disclose information if required by law, court order, or to:
- Comply with legal processes
- Enforce our Terms of Service
- Protect rights, property, or safety
- Investigate fraud or security issues
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your
information may be transferred. We will notify you before your data
is transferred and becomes subject to a different privacy policy.
6. Data Retention
-
Account Data: Retained while your account is
active
-
Email Logs: Retained according to your
subscription plan (7-365 days)
-
Email Content: Not stored (immediately deleted
after forwarding)
-
Deleted Accounts: Data deleted within 30 days of
account closure
-
Legal Requirements: Some data retained longer if
legally required
7. Data Security
We implement industry-standard security measures:
- TLS/SSL encryption for data in transit
- Encryption at rest for sensitive data
- Regular security audits and updates
- Access controls and authentication
- Password hashing (bcrypt)
- DKIM, SPF, and SRS for email authentication
However, no method of transmission over the internet is 100% secure.
We cannot guarantee absolute security.
8. Your Rights and Choices
8.1 Access and Control
You have the right to:
-
Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
-
Deletion: Request deletion of your data ("right
to be forgotten")
-
Portability: Export your data in a
machine-readable format
- Restriction: Limit how we use your data
-
Objection: Object to certain processing
activities
8.2 How to Exercise Rights
To exercise these rights, contact us at forward@redsols.com or
through your account settings. We will respond within 30 days.
8.3 Marketing Communications
You can opt out of marketing emails by clicking "unsubscribe" in any
marketing email or updating your preferences in account settings.
You cannot opt out of transactional emails.
9. Cookies and Tracking
We use cookies for:
- Authentication and session management
- Remembering your preferences
- Analytics and performance monitoring
See our
Cookie Policy
for details on managing cookies.
10. International Data Transfers
Your data may be transferred to and processed in countries other
than your own. We ensure appropriate safeguards are in place,
including:
- Standard Contractual Clauses (SCCs) for EU data
- Data Processing Agreements with all processors
- Compliance with applicable data protection laws
11. Children's Privacy
Forward is not intended for users under 18 years of age. We do not
knowingly collect information from children. If you believe we have
collected information from a child, please contact us immediately.
12. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
-
Right to opt-out of sale of personal information (we don't sell
data)
- Right to deletion
- Right to non-discrimination for exercising CCPA rights
13. Do Not Track
We do not currently respond to "Do Not Track" browser signals, as
there is no industry consensus on how to interpret them.
14. Third-Party Links
Our service may contain links to third-party websites. We are not
responsible for the privacy practices of these sites. We encourage
you to review their privacy policies.
15. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you
of material changes via email or through the service. The "Last
updated" date at the top indicates when the policy was last revised.
16. Contact Us
For privacy-related questions or to exercise your rights, contact
us:
- Email: forward@redsols.com
- Company: Forward by Redsols
- Privacy Inquiries: forward@redsols.com
17. Supervisory Authority
If you are in the EU/EEA and believe we have not addressed your
concerns, you have the right to lodge a complaint with your local
data protection authority.